Refunds, cancellations and program access
This policy applies to new enrollments. It does not replace an earlier purchaser’s applicable terms with less favorable terms.
Your seven-day review period
You may request a refund within seven calendar days of your first cohort payment. Opening lessons, downloading the Course Workbook or attending a group call does not remove this review period. An approved refund returns the program payments received and cancels any remaining scheduled installments.
Send your request to chris@theinfrastructureagent.com from your enrollment email. Include your name and the date of your first payment. You do not need to share private client information or explain a personal hardship to request a refund during this period. We aim to acknowledge your request within three business days and process an approved refund within seven business days. Your bank or payment provider may take additional time to post it.
Access after a refund
When your refund is processed, all access supplied by the refunded program ends completely. This includes the course, member community, recordings, resources, live calls and implementation support. Any remaining installments are cancelled. The license to use downloaded program materials also ends; please delete those copies. We cannot remotely erase files already downloaded to your device.
After the review period
Payments already received are generally non-refundable after the seven-day period, except where applicable law requires otherwise or we agree to an exception. If you use an installment plan, you may cancel future installments by contacting us before the next scheduled charge. We will confirm the cancellation in writing. Previously collected installments are not refunded solely because you cancel future payments.
If you cancel remaining installments after the review period, course, community and support access ends at the end of your current paid monthly period. Fully paid members retain access to the current course without a configured expiry. Live implementation support is limited to the agreed cohort period; it is not ongoing individual consulting.
Cohort dates and access
The cohort starts October 15, 2026. Six group calls begin at 10 a.m. Central local time on October 21, November 4, November 18, December 2, December 16 and December 30. The twelve-week support period runs October 15, 2026 through January 6, 2027. Course access begins after a successful enrollment purchase, so you can use the seven-day review period even before the first group call.
Other costs and outcomes
The Infrastructure Agent does not reimburse separately purchased third-party tools or the time spent applying course methods. The course provides education and implementation support. It does not promise a particular citation, ranking, recommendation, lead count or revenue result. This does not limit the seven-day refund period above or rights that cannot legally be waived.
Contact chris@theinfrastructureagent.com for refund, cancellation or participation questions. If a serious personal circumstance prevents participation after the review period, we may consider a deferral or another written accommodation. Do not send medical records or other sensitive documents with the initial request.